Privacy Policy

Koro Lifecare, the Cardiac & Diabetic Division of Orange Biotech Pvt. Ltd., operates as a trusted PCD Pharma Franchise company serving business partners and healthcare stakeholders across India. This Privacy Policy applies to all visitors, franchise enquirers, and business associates who interact with our website or communicate with our team through any channel. By using our website, you agree to the practices described in this policy.

We collect information that helps us respond to enquiries, process franchise applications, and improve our services. This may include details you share directly with us as well as information gathered automatically as you browse our website.

Details We May Ask For

• Full name, designation, and business name
• Phone number, WhatsApp number, and email address
• Business address, city, state, and pin code
• Drug licence details, GST number, or other business credentials (for franchise partners)
• Product or category interest for enquiries

The information we collect is used strictly for legitimate business purposes connected to our pharmaceutical franchise operations, including:

• Responding to product and franchise enquiries
• Verifying eligibility for PCD Pharma Franchise partnerships
• Sending order updates, catalogues, and price lists
• Improving our website content and user experience
• Complying with applicable pharmaceutical and legal regulations

Our website uses cookies and similar tracking technologies to enhance browsing experience, remember preferences, and analyse website traffic. Cookies do not collect personally identifiable information unless voluntarily submitted through a form. You may disable cookies through your browser settings; however, some website features may not function as intended.

We may use trusted third-party tools such as analytics providers, hosting services, and communication platforms to operate our website effectively. These providers are permitted to access only the information necessary to perform their services and are bound to maintain its confidentiality. Koro Lifecare does not sell or rent personal data to any third party for marketing purposes.

We follow industry-standard security practices to protect the confidentiality and integrity of the information you share with us. Our systems are designed to prevent unauthorised access, alteration, disclosure, or destruction of your personal data throughout its lifecycle with us.

We share your information only where necessary - for example, with internal teams handling franchise onboarding, logistics partners for order dispatch, or regulatory authorities where required by law. We do not disclose your personal information to unrelated third parties without your consent.

When you contact us by email or subscribe to our updates, we use your email address to respond to your query and, where relevant, to share product catalogues, price lists, or franchise-related information. You may opt out of promotional emails at any time.

Details submitted through our website's contact and enquiry forms are used solely to understand your requirement and connect you with the right member of our team. This information is stored securely and is not used for any purpose beyond addressing your enquiry.

If you choose to contact us via WhatsApp, your number and message content are used only to respond to your enquiry and, if you agree, to keep you updated on relevant product or franchise information. We do not share your WhatsApp details with unrelated third parties.

Information submitted while enquiring about our tablets, capsules, syrups, injections, or other product ranges is used to share relevant product details, availability, and pricing with you, and is retained only as long as needed to support your enquiry.

For PCD Pharma Franchise applications, we may request additional business information such as drug licence, GST registration, and territory preference. This information is used exclusively to evaluate your application and finalise franchise agreements, and is handled with strict confidentiality.

Our website and services are intended for business use by adults, including healthcare professionals, distributors, and franchise partners. We do not knowingly collect personal information from children, and any such data identified will be promptly removed.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page along with a revised "Last Updated" date, and we encourage you to review it from time to time.

You have the right to request access to, correction of, or deletion of the personal information we hold about you, and to withdraw consent for communication at any time. To exercise these rights, please reach out to us using the contact details below.